Returns Policy

- Return period: 30 days of receipt of shipment


- Return must be postmarked within 30 days of the date you received the item


- Condition of Return item: Original and resalable condition. Worn and used item(s) can be charged up to 50% restocking fee


- Defective item: Qualify for refund or exchange


- Items must be returned to the seller with a traceable shipping service


- Do not put shipping labels or duck tape on shoe boxes or can be charged up to 20% restocking fee


- Please use protective box or wrap with thick paper


- Please note on the paper if you would like to request an exchange. Otherwise your refund will be issued


- Please note RMA number or Order number on the paper. Your return process may delay without RMA number or Order number


- Refund for gift will be issued to original buyer account


- Additional requested shipping service charge is not refundable


- Customer is responsible to return the product.


ShoeCafe24 Return Department
9915 Pioneer Blvd
Santa Fe Springs, CA 90670